Success

Story

EquipmentRepair modernizes maintenance and repair operations providing increased revenues, streamlined processes and higher equipment utilization.

EquipmentRepair for Florida East Coast Railway

CHALLENGE

Florida East Coast Railway, LLC (FEC) was in need of a solution to modernize their equipment maintenance and repair (M&R) operations in order to better manage and improve their container equipment and chassis repair process and facilitate communications and cooperation with internal FEC offices and external service providers. Their existing manual processes were fraught with errors, leading to delays in processing repair orders and resulting in inadequate charges. An easily accessible audit trail was needed in order to prove compliance with FMCSA and other regulatory agencies. In summary, FEC sought a solution to standardize their M&R processes to improve productivity, data accuracy, and visibility, ultimately leading to increased revenues and higher equipment utilization.

SOLUTION

FEC replaced a legacy system and manual processes and modernized their equipment maintenance and operations by implementing IAS EquipmentRepair. The solution seamlessly integrated with FEC’s accounting system and automated their re-billing process, making it easy to extract repair data accurately and quickly so invoices were sent correctly. More accurate re-billing reduced their costs by cutting administration time, improving collections, and enabling managers to review detailed equipment history, monitor variances, and escalate time-sensitive activities. EquipmentRepair automated routine tasks to speed the repair cycle and improve equipment turn times while also providing needed compliance. FEC gained increased revenues, streamlined processes, and yielded better equipment utilization.

SUCCESS

"With intermodal shipments representing 81% of our overall volumes, the success in managing our intermodal business is important to Florida East Coast Railway. IAS EquipmentRepair has helped to modernize our intermodal equipment repair group at a cost that was easy to justify as we were not required to purchase, install, or maintain the software, and the implementation was quick and easy," said Joel Haka, Chief Operating Officer of FEC. "With IAS EquipmentRepair, much of the M&R process was automated, freeing up the FEC team to work on more value-added items. We received great value from streamlining processes, linking the system to our accounting teams, collaborating with our trading partners, and gaining visibility into more timely container repair status."

About FEC

The Florida East Coast Railway (FEC Railway), a 351‐mile freight rail system located along the east coast of Florida, is the exclusive rail provider for South Florida’s ports. FEC connects with other railway systems to move cargo originating in Florida throughout the country and around the world. Based in Jacksonville, and with South Florida offices as well, FEC Railway provides end‐to‐end intermodal solutions to customers looking to improve their expense and service structures on freight moving inbound and outbound of the state of Florida.