Client

Services

 

Integration and Deployment Service and Support

The IAS team of transportation professionals provides world-class services and support to help get you and your trading partners online with on-demand intermodal applications so you can begin enjoying their benefits right away.

IAS consultants work closely with your staff to understand their business, operational and information needs. IAS starts by conducting a detailed operational review in relation to industry best practices to identify and quantify opportunities for improvements that can increase your profit. IAS documents your existing work processes and information flow to determine how to streamline tasks, map data integration requirements and recommend the optimal solution and implementation approach to your meet business needs.

Comprehensive training for you and your trading partners is provided on the web or onsite, as needed. And convenient reference materials make anyone productive and proficient using IAS solutions in just minutes.

Each month IAS randomly surveys customers on their satisfaction with client services and the results are used to improve the quality of service. IAS is proud to share these positive results and comments.

When you need assistance, you can count on receiving personal support anytime from transportation experts on IAS’s Global Client Services team. We offer you global 24 hour per day, 7 day per week support.

  • Global Client Services
    email Support
    +1 510.844.3000 (option 4)