Archive for the ‘Equipment’ Category

See you at IANA Intermodal EXPO 2016!

Posted on: September 12th, 2016 by The IAS Team No Comments

We’re looking forward to seeing you at IANA Intermodal EXPO 2016!

As you may know, IAS was acquired by REZ-1 earlier this year. The services, processes and support you have come to expect remain the same; however, we are adopting the REZ-1 name going forward.

REZ-1 delivers powerful solutions that enable our customers to maximize the efficiency of their intermodal operations, while streamlining business processes. Our suite of integrated, web and mobile applications allows our community of intermodal logistics trading partners to interact on a neutral platform, in an efficient and standardized manner.

Asset Management – Gain full visibility to your assets based on locations, status, condition and customer. Our asset management platform ensures you know where your assets are and where your business stands.

Dispatch Manager – Bring transport buyers together with their providers on a neutral platform to efficiently manage order tendering, appointments, amendments, rates, event capture and visibility, optimization, and business intelligence—by web, integration or mobile app.

Domestic Reload – Efficiently market your containers to the intermodal community– avoid repositioning costs while turning empties into revenue opportunities.

Equipment Repair – Connect your M&R facilities and vendors on a global platform, resulting in reduced costs and increased visibility and efficiency of the M&R process.

Visit us and our parent, leading chassis lessor DCLI, at booth 411 to learn more about our expanded offerings, and how our solutions can help to maximize the productivity of your organization.

Customer commitment – IAS Support Portal tickets

Posted on: May 9th, 2013 by The IAS Team No Comments

Last week, we introduced the IAS Support Portal and showed how you how to find answers to frequently asked questions. However, if the forums don’t solve your issue, you can create a service ticket by selecting ‘Submit a Request’ in the top menu. In the form, tell us about your issue and indicate which IAS solution you use. You can upload any supporting documentation, such as a screenshot or other relevant information, through the ‘Attach file’ link. Click ‘Submit’ and a client services representative will be in touch with you right away.

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Once you’ve submitted a ticket, you can view and manage your open submissions by clicking on the ‘Check your existing requests’ tab located in the top menu. You will also receive status updates on your submitted ticket via e-mail so there’s no need to check back to see if a request has been answered. You can even view tickets that have already been resolved and closed by selecting ‘View your recently solved and closed requests’ found on the right hand side of the open requests page.

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Customer commitment – IAS Support Portal forums

Posted on: May 3rd, 2013 by The IAS Team No Comments

This month for our best practices series we will be discussing our commitment to providing exceptional customer support to our clients. Let’s begin with a look at one of our most valuable tools: the IAS Support Portal. In a nutshell, the IAS Support Portal keeps you updated on product functionality and helps you find answers to your questions through its two key components: forums and tickets. Today we will discuss how to navigate the categories and forums within the Support Portal.

To begin, log in on the IAS Support Portal home page. If you  are not yet a member, click ‘sign up’ on the upper right hand corner of the welcome page and you will be directed to a new page where you can create a user id and password. Now you can use those credentials to log in. Note that you don’t have to be a member of the portal to view the forums, but we recommend signing up so you can use the features we are about to address in this post.

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Once you have logged in, either scroll down the home page or select the ‘Forums’ tab on the top menu. The forums are sorted into relevant categories with the top 3 articles displayed. You can click any forum title to see the complete list of articles associated with that topic. You have the ability to browse the forums to see what questions have already been addressed or you can use the search bar to locate a specific topic.

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When you find the answer to your issue, you can comment or vote for it by clicking on the ‘thumbs up’ icon located at the bottom of the article. Not only does voting let us know what kind of answers you are looking for, but it will also point users towards popular articles.

In addition, you have the option to subscribe to any forum so that you receive an e-mail notification for all new activity, such as new articles or comments. To do this, select an article or forum and simply click ‘subscribe’ next to the envelope icon located on the upper right hand corner of the article screen. If you change your mind, you can unsubscribe in the same way.

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Didn’t find the answer you were looking for within the portal? Stay tuned because next week we will discuss tickets and your ability to submit a request.

Transaction Audit Report – why it’s useful for IAS Equipment users

Posted on: April 16th, 2013 by The IAS Team No Comments

IAS Equipment benefits users by simplifying data exchange and a key part of this tool lies in the Transaction Audit Report (TAR). The TAR feature enables you to manage high volumes of mission-critical data flow by exception, allowing you to highlight and address specifically what is wrong. You even have the ability to export your data by clicking on the upwards arrow icon, allowing you to manage your data offline. In essence, TAR is a trouble-shooting tool that gives you the ability find answers on your own and deal with data problems at the source.

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Moreover, TAR displays a number of helpful data elements that are key in maintaining the health of any EDI connection, namely:

  • Document type – This field displays the kind of document sent or received; such as an estimate, a survey request or work order
  • Activity – type of EDI message is detailed here including gate event, estimate, work order, appointment, PoD, and many more
  • Sender – When connecting to multiple parties, this field will detail who the message’s intended receiver and sender were
  • Source – File types and EDI vs. online updates are visible here
  • Date – View the date and time in which IAS received and processed the EDI message and even filter by this criteria
  • Status – “Successful” when an EDI message meets all requirements or “failed” if a specific validation or business rule is not
  • Equipment ID – Displays the Equipment number for easy query

Transaction Audit Report – view and search

Posted on: April 10th, 2013 by The IAS Team No Comments

The Transaction Audit Report (TAR) is easily accessed within IAS Dispatch and IAS Equipment and provides insight into your EDI data flows. To view the listing of EDI activity, simply choose the ‘View Transactions’ option from the ‘Transaction Audit’ menu.

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All recent EDI activity both successful and failed will display including key data points such as date, unit number, and status.

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Having difficulty pinpointing the status of a particular unit in the grid? You can use the quick search feature to view the status of a specific unit, EDI message, or date range. To start a search, simply click on the magnifying glass icon located on the upper left side of the grid and type a search term above the column header.

Often it is helpful to see failed EDI in real time along with clear instructions on how to proceed. To do this, open an advanced search by choosing the ‘Search’ option in the ‘Transaction Audit’ menu. In the popup, select ‘Status’ from the first drop down, select ‘contains’ in the second drop down, and type ‘Failed’ in the third field. EDI messages matching your search criteria will be conveniently displayed in the detail section in the lower  grid window.

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Next week, we will show the valuable data elements in TAR that are key to maintaining a healthy EDI connection. If you missed last week’s introduction to TAR, be sure to check it out.

Transaction Audit Report – introduction

Posted on: April 4th, 2013 by The IAS Team No Comments

IAS’ Transaction Audit Report feature, otherwise known as ‘TAR’, gives IAS Connected clients insight into their data flows in both IAS Dispatch and IAS Equipment. For the April blog series, we will discuss how to use the TAR as well as the content and value found within the report. To lay the foundation for this series, let’s begin with a basic overview of the TAR.

The Transaction Audit Report is available in the familiar and user-friendly grid format found in IAS applications. In essence, the TAR allows users to view receipt and processing of EDI files in real time. This includes access to key pieces of data such as date, unit number, and status of any EDI message – all easily visible online. In addition, EDI messages that may not have met certain data validations or business rules will display with a clear message on what steps need to be taken to correct and re-send the message or activity.  The TAR clears up the “grey” area in EDI connectivity and ensures your data is received on-time, every time.

Next week we will demonstrate how to view the Transaction Audit Report in both the IAS Dispatch and IAS Equipment solutions.

Using Attachments – types of files to add in EquipmentRepair

Posted on: March 26th, 2013 by The IAS Team No Comments

The attachment feature in EquipmentRepair benefits M&R managers by providing a convenient and well-organized source of additional information. Last week you learned how to attach items to an estimate, so now let’s discuss the types of documents that can be attached:

  • Documents – Equipment surveyors and inspectors can now provide detailed information on the exact physical status of your equipment. Rather than managing hard copies of surveys, inspections, or any other documents from your facility, EquipmentRepair keeps everything organized by estimate so you can view it where and when you need it.
  • Photos – A picture is worth a thousand words, now it can show a thousand repairs. EquipmentRepair photo attachments is an easy way to keep those critical pictures organized and having photos on-hand before you approve an estimate is key to ensuring accurate repairs.
  • Trailer Interchange Report (TIR) – Need proof that the unit being estimated is actually located at the facility? Simply have the facility attach a scanned copy of the TIR report and rest easy.

Previous posts in this series will provide additional tips on using attachments:

March 6th – how to add files in DispatchManager

March 12th – types of files to add in DispatchManager

March 19th – how to add files in EquipmentRepair

Using attachments – how to add files in EquipmentRepair

Posted on: March 19th, 2013 by The IAS Team No Comments

The ability to attach documents in EquipmentRepair is just one of the many features within the solution that help successfully manage M&R operations. Now that you’ve learned how to attach a file in DispatchManager you will see that adding attachments in EquipmentRepair is just as easy.

Begin by selecting ‘Estimates’ in the dashboard and then open an estimate in its own tab. Then, go to the ‘Attachments’ section and click on the upload arrow icon.

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Next, simply choose the file you would like to attach, enter a name for it, and provide a brief description of the attachment. To finalize, click ‘Done’ and you will now see your attachment listed.

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To view the attachment, click the magnifying glass icon. To download a copy, click on the download arrow icon. Your attachment will also be listed in the ‘Attachments’ tab in the quick preview area of the estimates list.

Stay tuned – next week we will be discussing types of attachments you can add to an estimate and their value.

Using attachments – how to add files in DispatchManager

Posted on: March 6th, 2013 by The IAS Team No Comments

One of the great features of DispatchManager and EquipmentRepair is the ability for users to attach documents to a work order or estimate. For the March series of tips and tricks we will be providing pointers to getting the most out of this tool. Let’s kick off the series by discussing how originators and motor carriers can add attachments within DispatchManager.

In DispatchManager, open a work order in detail view and click on the “Attachments” section, select “Actions” and choose to attach the file to either the work order or the unit. Next, choose your file, enter a name for it and provide a description of the attachment. To complete the process, simply click “Attach File” and you are set.

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Now that you can see your attachment listed, click the magnifying glass icon to view it or the download arrow icon to get a copy. Your attachment is also listed in the “Attachments” tab in the quick preview area of the work order list. This functionality can be used to include pertinent information directly in a work order.

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Next week we will be discussing in greater detail the kinds of attachments you can add to a work order and why they matter.

Equipment business intelligence – unspecified repairs

Posted on: February 26th, 2013 by The IAS Team No Comments

All your specific M&R estimate data is worthless unless you have measurable and standardized descriptions which allow you to compare apples to apples. Our validations and custom M&R codes in EquipmentRepair have you covered. But how do you deal with estimates that have no information supplied for the damage, repair, or component code? EquipmentInsight displays these unspecified repairs as ZZZ (not specified) and allows you to pinpoint the volume, location, cost, and frequency so you can take action accordingly. To view this information in EquipmentInsight, click on the dashboard titled ‘Labor and Material Costs’ and scroll down to view ‘Unspecified Repairs’. This table will display a list of repairs, featuring details such as facility, quantity of unspecified repairs, the repair cost as well as the number of work orders. You can even use the filter feature in conjunction to carve out a specific facility or region in your network. This is another valuable tool that allows equipment owners to stay on top of costs and pinpoint what’s going on with their repairs.

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In this series, we shared tips and tricks to help you to understand the data that drives your business. Over the past several weeks, we covered the structure of EquipmentInsight by demonstrating ways to illuminate the meaning behind the numbers. For more valuable information pertinent to EquipmentInsight functionality, read our previous posts: